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Business Process Out-Sourcing of one 'task' for us is a simple 'get to know each other', business deal. Before moving onto 'Combo' and 'Partner' mode. The eventual intent is to be accountable to 'clearly defined deliverables'. For now, you choose what your 'focus' on any one of the following, should be.

1.1MarketingSales & direct increase in revenue.
1.2Establishing a semi-automated Customer Relationship Management System.
1.3Heuristics & Problem Solution Pattern Recognition
2.1HREstablishing a Learning Practice.
2.2Training & Education.
2.3Testing & Technical Assessment.
2.4Employee Communications.
3.1FinanceIntangible Assets Buildup
3.2Introduce modular techniques, Improve re-usability
3.3Balanced Scorecard Approach
3.4Mergers & Acquisition, focus on Technical Due-diligence.
4.1ManufacturingProduction based on demand, not on 'capacity'.
4.2Vendor Development Communications.
4.3Mass Customisation Practice
5.1LogisticsIn-bound & Out-bound; inter-vendor communications.
5.2Warehousing; awareness & information.
5.3Internet based Locator.
6.1I.T.Internal IT Policy defined Spending.
6.2Improved Projects Delivery
6.3Acquisition, Storage & Disseminator of Domain Expertise
6.4Security Policy Definition; Practice & Audit.
6.5Embedded Systems Development & Testing